Are you experiencing issues with your Dell XPS laptop not charging even when it’s plugged in? There are several potential solutions to this problem that you can try before seeking professional help.
Initial Troubleshooting Steps
Check the AC adapter and USB-C cable to ensure they are properly connected to the laptop and power source. Inspect the cables for any signs of damage or fraying.
Try using a different USB-C cable and AC adapter to see if the issue is with the current ones. If the laptop starts charging with a different set, then the original cable or adapter may be faulty.
Inspect the USB-C port and AC adapter port on the laptop for any debris or damage. Use compressed air to clean out any dust or dirt that may be obstructing the connection.
Update the BIOS by visiting the Dell support website and downloading the latest BIOS update for your specific Dell XPS model. Follow the instructions to install the update.
Check for any Windows 10 updates that may be affecting the charging functionality of the laptop. Go to Settings > Update & Security > Windows Update and install any available updates.
Run a diagnostic test on the battery and charging system using the Dell SupportAssist tool. This can help identify any underlying hardware issues that may be causing the problem.
If these initial troubleshooting steps do not resolve the “plugged in not charging” issue, it may be necessary to seek further technical assistance from Dell support or a certified technician for a more in-depth diagnosis and solution.
Power Cycle and Boot without Battery
To power cycle and boot a Dell XPS without a battery, follow these steps. First, shut down the computer completely by clicking on the Start menu, selecting Power, and then Shut down. Once the computer is off, unplug the AC power adapter from the wall and from the computer.
After unplugging the adapter, press and hold the power button for at least 15 seconds to release any residual electrical charge. This will help to reset the power cycle. Next, reconnect the AC power adapter to the computer and the wall, and then power on the computer.
If your Dell XPS is still not charging after power cycling and booting without the battery, there may be an issue with the power settings in Windows 10. To check this, click on the battery icon in the taskbar and select Power Options. From there, choose the High performance power plan and adjust the settings to allow for charging while plugged in.
Additionally, it’s important to check the hardware components such as the battery charger, electrical connector, and motherboard for any signs of damage. If everything appears to be in working order, there may be an issue with the battery itself.
Optimize Power Management Settings
- Check power settings
- Open Control Panel
- Click on Power Options
- Select High Performance or Max Performance mode
- Update power management drivers
- Open Device Manager
- Expand Batteries
- Right-click on ACPI-Compliant Control Method Battery
- Select Update Driver and follow the prompts
- Reset power plan settings
- Open Command Prompt as administrator
- Type powercfg -restoredefaultschemes and press Enter
- Restart your computer
Update Battery Drivers and Check Health
To fix the “Plugged In Not Charging” issue on your Dell XPS, start by updating your battery drivers. Go to the Device Manager and locate the Batteries category. Right-click on the Microsoft ACPI-Compliant Control Method Battery and select Update driver. Then, restart your computer to see if the issue is resolved.
In addition to updating the battery drivers, it’s important to check the health of your battery. You can do this by running a diagnostic test using Dell’s SupportAssist application. Open the application, go to the Health tab, and select Run a custom test. Choose the battery option and follow the on-screen instructions to complete the test.
If the issue persists, try using a different battery charger to rule out any issues with the charger itself. Also, make sure that the battery is properly connected to the motherboard and that there are no loose connections.
In some cases, the problem may be related to the operating system. Make sure that your Windows operating system is up to date by checking for updates in the Settings app. Install any available updates and restart your computer to see if the issue is resolved.
Jett Preston, a dedicated tech writer for helptechportal.com, specializes in mobile technology and IoT. With a background in Electrical Engineering and experience in the telecommunications industry, Jett’s content is informed by deep technical knowledge. When not writing about the latest tech trends, Jett loves to travel and capture stunning photographs using his smartphone.