Office 365 Autodiscover Not Working with Outlook 2013

Are you having trouble with Office 365 Autodiscover not working properly with Outlook 2013? Read on to find out the possible causes and solutions to this issue.

Understanding the Autodiscover Error in Outlook 2013

If you’re experiencing issues with Office 365 Autodiscover not working with Outlook 2013, you may be encountering an autodiscover error. Here are some steps to troubleshoot the issue:

1. Check your certificate and internal DNS settings to ensure they’re correct.
2. If you’re using Exchange 2010, disable autodiscover for external clients.
3. Make sure your password is correct and up to date.
4. Verify your DNS records are correct.
5. If you’re getting an SSL certificate error, check your security certificate.
6. If Outlook keeps asking for credentials, try creating a new Outlook profile.
7. If you’re using Exchange Autodiscover, check your registry settings.
8. Test autodiscover using an XML file or by checking your SRV record.
9. If you’re using Exchange 2013, make sure your autodiscover settings are configured correctly.

By following these steps, you should be able to troubleshoot and resolve any autodiscover errors in Outlook 2013.

Possible Causes of Autodiscover Not Working in Office 365

• Verify DNS records:
  • Check your DNS records for any errors
  • Ensure that your DNS records are up to date
    
  • Verify that the DNS records include the correct Autodiscover CNAME or SRV record
• Check Firewall Settings:
  • Check if the firewall is blocking the outbound traffic
  • Ensure that the required ports are open
    
  • Verify that the firewall is not blocking the Autodiscover service
• Verify Autodiscover Service:
  • Check if the Autodiscover service is running
  • Ensure that the Autodiscover service is configured correctly
    
  • Verify that the Autodiscover service is accessible from Outlook 2013
• Check Credential Manager:
  • Open Credential Manager from Control Panel
  • Verify that the credentials for Office 365 are correct
    
  • Delete any outdated credentials
• Repair Outlook 2013:
  • Open Control Panel and go to Programs and Features
  • Select Microsoft Office 2013 and click on Change
    
  • Select Repair and click on Continue
• Create New Outlook Profile:
  • Open Control Panel and go to Mail
  • Select Show Profiles and click on Add
    
  • Enter a new name for the profile and click on OK
  • Follow the prompts to add your Office 365 account

Troubleshooting Autodiscover Issues in Office 365

If you’re experiencing Autodiscover issues with Office 365 and Outlook 2013, there are a few things you can try to troubleshoot the problem.

First, check your internal DNS to ensure it’s properly configured. Then, test Autodiscover using the Test Email AutoConfiguration feature in Outlook.

If you’re still having issues, try disabling Autodiscover in the registry and manually configuring Outlook. Another potential solution is to check your SSL certificate and ensure it’s up to date and properly installed.

If Outlook keeps asking for a password, try entering your password and checking the Remember my credentials option.

If you’re using Exchange 2010 or 2013, make sure your Autodiscover settings are properly configured in Exchange. Finally, check for any errors in the XML file used for Autodiscover.

Recommended Methods to Fix Autodiscover Not Working in Outlook 2013

• Open Outlook 2013 and click on “File” in the top-left corner of the window
• Select “Account Settings” and then click on “Account Settings” again
  
• Choose the email account that you are having issues with and click on “Change”
• Click on “More Settings” and then select the “Connection” tab
• Ensure that “Connect to Microsoft Exchange using HTTP” is selected and then click on “Exchange Proxy Settings”
• Make sure that all the settings are correct, including the URL and authentication settings
  
• Click “OK” and then “Next” to complete the setup process
  

Method 2: Reconfigure Outlook 2013

• Open Outlook 2013 and click on “File” in the top-left corner of the window
• Select “Account Settings” and then click on “Account Settings” again
  
• Choose the email account that you are having issues with and click on “Remove”
• Close Outlook 2013 and reopen it
• Click on “File” and then select “Account Settings” and “Account Settings” again
• Click on “New” to add a new email account
• Follow the prompts to add your email account and ensure that the autodiscover settings are correct

Method 3: Update Outlook 2013

• Open Outlook 2013 and click on “File” in the top-left corner of the window
• Select “Office Account” and then click on “Update Options”
  
• Choose “Update Now” to check for and install any available updates
• Restart Outlook 2013 and test the autodiscover functionality

Method 4: Disable Proxy Settings

• Open Outlook 2013 and click on “File” in the top-left corner of the window
• Select “Account Settings” and then click on “Account Settings” again
  
• Choose the email account that you are having issues with and click on “Change”
• Click on “More Settings” and then select the “Connection” tab
• Uncheck the box next to “Connect to Microsoft Exchange using HTTP”
• Click “OK” and then “Next” to complete the setup process
  
• Restart Outlook 2013 and test the autodiscover functionality

Additional Methods for Custom Domain and Non-Custom Domain Users

For custom domain users, try adding a CNAME record to your DNS settings that points autodiscover.yourdomain.com to autodiscover.outlook.com. For non-custom domain users, try these steps:

1. Close Outlook and go to Control Panel > Mail.

2. Click on Show Profiles and then select your profile.

3. Click on Properties > Email Accounts.

4. Select your email account and click on Change.

5. Click on More Settings > Connection > Exchange Proxy Settings.

6. Check the box for “On fast networks, connect using HTTP first, then connect using TCP/IP” and “On slow networks, connect using HTTP first, then connect using TCP/IP”.

7. In the Proxy authentication settings, select Basic Authentication.

8. Click OK to save the changes and restart Outlook.

If you’re still experiencing issues, try disabling Autodiscover by adding a registry key. Open Notepad and paste the following code:

Windows Registry Editor Version 5.00

[HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0OutlookAutoDiscover]
“ExcludeExplicitO365Endpoint”=dword:00000001

Save the file with a .reg extension and run it. Restart Outlook and Autodiscover should no longer be used.

Conclusion: Resolving Autodiscover Not Working Issue in Office 365

In conclusion, resolving the Autodiscover not working issue in Office 365 with Outlook 2013 requires a few simple steps. First, ensure that the SSL certificate is valid and up-to-date. If there is a security certificate error, this may be the cause of the issue. Next, disable Autodiscover in Outlook and manually configure the server settings. If using Exchange Autodiscover, check that it is properly configured, and if using Exchange 2013, ensure that the virtual directories are set up correctly. By following these steps, you can resolve the Autodiscover not working issue and get back to using Outlook 2013 with Office 365 without any further problems.