Troubleshoot and fix PS5 won’t turn on

Having trouble with your PS5 not turning on? Let’s troubleshoot and fix the issue.

Troubleshooting the Power and Display Issues

Troubleshooting Power and Display Issues:

If your PS5 won’t turn on, follow these steps to troubleshoot and fix the problem.

First, ensure that the power cord is securely plugged into both the console and the electrical outlet. If it is, try using a different power cable or outlet to rule out any issues with the power source.

If the console still won’t turn on, try performing a power cycle. To do this, unplug the power cord from the console and the electrical outlet, then wait for about 10 seconds. Afterward, plug the cord back in and try turning on the console again.

If the issue persists, check the ventilation around the console. Make sure there is enough space for proper airflow and that the console isn’t overheating.

Another potential solution is to boot the console in safe mode. To do this, press and hold the power button for about 7 seconds until you hear a second beep. From there, follow the on-screen instructions to troubleshoot and fix any software or firmware issues.

Steps to Restart and Reboot Your PS5

• Perform a Power Cycle
• Press and hold the Power button on the front of the PS5 until the console turns off completely.
• Unplug the power cord from the back of the PS5 and wait for at least 30 seconds.
• Plug the power cord back in and press the Power button to turn on the console.
• Check the Power Connection
• Ensure that the power cord is securely plugged into both the PS5 and the power outlet.
• Try using a different power outlet or power cord to rule out any issues with the current setup.
• Reset the Power Supply
• Turn off the PS5 by pressing and holding the Power button for at least 5 seconds until you hear a second beep.
• Unplug the power cord from the back of the PS5.
• Wait for at least 3 minutes to allow the power supply to reset.
• Plug the power cord back in and press the Power button to turn on the console.
  
• Rebuild the Database
• Turn off the PS5 by pressing and holding the Power button for at least 5 seconds until you hear a second beep.
• Connect a DualSense controller to the PS5 using a USB cable.
• Press and hold the Power button on the console, and continue holding until you hear a second beep, then release.
• Select “Rebuild Database” from the Safe Mode menu using the controller.
• Wait for the process to complete, which may take some time.
• Initialize the PS5
• IMPORTANT: Initializing the PS5 will delete all user data and restore the console to factory settings.
• Turn off the PS5 by pressing and holding the Power button for at least 5 seconds until you hear a second beep.
• Connect a DualSense controller to the PS5 using a USB cable.
• Press and hold the Power button on the console, and continue holding until you hear a second beep, then release.
• Select “Initialize PS5” from the Safe Mode menu using the controller.
• Follow the on-screen instructions to complete the initialization process.

Checking and Maintaining Your PS5 Hardware

1. Check the power connection: Ensure that the AC power plug is securely connected to both the console and the power outlet. Also, verify that the power cable is not damaged.

2. Inspect the power supply: Make sure the power supply unit is properly connected and functioning. If necessary, try using a different power outlet or power cable to eliminate any potential issues.

3. Ensure proper ventilation: Check that the PS5 console is placed in a well-ventilated area, away from walls or other obstructions. This allows for proper airflow and prevents overheating.

4. Clear any dust: Regularly clean the console’s vents and fan using a vacuum or compressed air to remove any dust or debris that may accumulate and hinder proper cooling.

5. Update firmware: Check for any available system updates and install them to ensure you have the latest firmware. Software bugs or glitches can sometimes prevent the console from turning on.

If you have followed these steps and your PS5 still won’t turn on, it may be necessary to contact PlayStation Support or consult the official PlayStation website for further assistance.

Updating Software and Performing System Resets

Step	Description
Step 1	Connect your PS5 to the internet.
Step 2	Go to the Settings menu on your PS5.
Step 3	Select “System Software Update”.
Step 4	If an update is available, download and install it.
Step 5	Once the update is complete, restart your PS5 and check if it turns on.