Surface Pro 4 Wi-Fi Adapter Troubleshooting and Fixes

In this article, we will address common Wi-Fi adapter issues experienced by Surface Pro 4 users and provide practical solutions to troubleshoot and fix them.

Troubleshooting Surface Pro 4 Wi-Fi Adapter Issues

If you’re experiencing Wi-Fi adapter issues with your Surface Pro 4, there are a few quick fixes to try before seeking further assistance.

First, make sure your Wi-Fi is turned on by going to Settings > Network & Internet > Wi-Fi. If it’s on and you’re still experiencing issues, try restarting your Surface Pro 4 and router.

If the problem persists, check to see if other devices are able to connect to your Wi-Fi network. If they can’t, the issue may be with your router or network and not your Surface Pro 4.

You can also try resetting your network adapter by going to Device Manager > Network Adapters > right-click on your adapter > Disable/Enable.

If none of these solutions work, consider using an ethernet cable or hotspot to connect to the internet, or purchasing a wireless display adapter or docking station to expand your connectivity options.

Turn on Airplane Mode and then turn it off

If you’re having trouble with your Surface Pro 4’s Wi-Fi adapter, turning Airplane Mode on and off can be a quick fix.

To turn on Airplane Mode, swipe in from the right edge of the screen and select the “Action Center” icon. Then, select the “Airplane Mode” button. Wait a few seconds, then turn off Airplane Mode by selecting the button again.

This can reset your Wi-Fi connection and potentially fix any issues. If this doesn’t work, try restarting your Surface Pro 4 or checking if your Wi-Fi connection is set to the 2.4 GHz band. You can also check the Device Manager to see if there are any issues with your network adapter.

If none of these fixes work, it may be a hardware issue and you should consider contacting technical support or visiting a Microsoft Store.

Check network on another device

If you’re experiencing Wi-Fi issues on your Surface Pro 4, it’s worth checking if the problem is with your network or your device. One way to do this is by testing your network on another device, like a smartphone or laptop.

To check your network on another device:
1. Connect to your Wi-Fi network on the other device.
2. Open a web browser and try to load a webpage.
3. If the page loads successfully, then your network is working properly. If not, try resetting your router or contacting your internet service provider.

If your network is working fine on the other device, then the issue is likely with your Surface Pro 4. Consider trying some of the other troubleshooting steps, such as checking your Wi-Fi adapter settings or updating your drivers.

Restart modem and Wi-Fi router

If your Surface Pro 4 is having trouble connecting to Wi-Fi, try restarting your modem and Wi-Fi router. This simple step can often fix connection issues. To do this, unplug both devices from their power source for about 30 seconds, then plug them back in. Wait for them to fully restart and try connecting to Wi-Fi again. If this doesn’t work, you can also try resetting your Surface Pro 4’s Wi-Fi adapter by going to Settings > Network & Internet > Wi-Fi > Manage known networks. From there, select your network and click “Forget.” Then, reconnect to the network by selecting it and entering the password. If all else fails, consider trying a different Wi-Fi option, using an ethernet cable, or creating a hotspot with your phone.

Run Windows Network Troubleshooter

To run the Windows Network Troubleshooter on your Surface Pro 4, follow these steps:

1. Click on the Start menu and select Settings.

2. Select Network & Internet.

3. Under the Status tab, click on Network troubleshooter.

4. Follow the on-screen instructions to diagnose and fix any issues with your Wi-Fi adapter.

If the troubleshooter doesn’t fix the problem, try resetting the Wi-Fi adapter by:

1. Pressing the Windows key + X.

2. Selecting Device Manager.

3. Clicking on the arrow next to Network adapters to expand the list.

4. Right-clicking on your Wi-Fi adapter and selecting Uninstall device.

5. Restart your Surface Pro 4 and let Windows automatically reinstall the driver.

If you’re still experiencing Wi-Fi issues, try connecting to a different Wi-Fi network or using an Ethernet cable. You can also check if your Surface Pro 4 is running on the 2.4 GHz or 5 GHz frequency and switch to the optimal one for your network.

Pro tip: If you’re having trouble connecting to a wireless display adapter, try using an HDMI adapter or docking station instead. You can also use your iPhone hotspot as a Wi-Fi option. Just make sure to connect it via USB and turn on the Personal Hotspot feature.

Force restart your Surface Pro 4

To force restart your Surface Pro 4, hold down the power button for 30 seconds and release it. Then, press and hold the power button for two to three seconds to turn it back on. This can help fix various issues, including Wi-Fi adapter problems. If your Surface Pro 4 still can’t connect to Wi-Fi, try resetting the Wi-Fi adapter by going to Device Manager, finding the network adapter under “Network adapters,” and selecting “Disable” and then “Enable” from the dropdown menu. You can also try updating the driver, checking the router settings, or using an Ethernet cable to connect to the internet. If none of these solutions work, consider contacting Microsoft support.

Verify Wi-Fi availability in Device Manager

• Open the Device Manager by pressing the Windows key + X and selecting Device Manager from the list
• Expand the Network adapters category
• Look for the Wi-Fi adapter, which should be labeled as something like “Intel (R) Dual Band Wireless-AC 8265”
• Check the status of the Wi-Fi adapter
  wi-fi-adapter-which-should.png” class=”size-medium aligncenter” style=”width: 50%; margin-top: 25px; margin-bottom: 25px;” alt=”Look for the Wi-Fi adapter, which should be labeled as something like "Intel (R) Dual Band Wireless-AC 8265"
  Check the status of the Wi-Fi adapter”>
• If the adapter is working properly, it will show as “This device is working properly” under the General tab
• If the adapter is not working properly, it will show an error message under the General tab
  
• If the adapter is not working properly, right-click on the adapter and select Update driver
• Select “Search automatically for updated driver software“
• Wait for the update to install and then restart your Surface Pro 4
  
• If the update does not fix the issue, right-click on the adapter again and select Uninstall device
• Restart your Surface Pro 4 and Windows will automatically reinstall the Wi-Fi adapter
• If the Wi-Fi adapter is still not working, try resetting your network settings
• Open the Settings app by pressing the Windows key + I
• Select Network & Internet
  
• Select Status
• Scroll down and select Network reset
• Follow the prompts to reset your network settings
• Restart your Surface Pro 4 and check if the Wi-Fi adapter is now working
  

Remove and reinstall driver

To remove and reinstall the Wi-Fi adapter driver on your Surface Pro 4, you need to follow these steps:

1. Press the Windows key + X and select Device Manager.
2. Locate the Network adapters category and expand it.
3. Right-click on the Wi-Fi adapter and select Uninstall device.
4. Check the box that says Delete the driver software for this device and click Uninstall.
5. Restart your Surface Pro 4.
6. Go back to Device Manager and select Action > Scan for hardware changes.
7. Your Surface Pro 4 should automatically reinstall the Wi-Fi adapter driver.

If this doesn’t solve your Wi-Fi connection issue, you can try updating your Surface Pro 4 to the latest Windows version, checking your router settings, or using an Ethernet cable if available.

Install updates

To install updates for your Surface Pro 4 Wi-Fi Adapter, follow these steps:

1. Go to the Start menu and select Settings.

2. Click on Update & Security.

3. Select Windows Update.

4. Click on Check for updates.

5. If updates are available, click on Install now.

6. Restart your Surface Pro 4 after the updates have installed.

If you’re still experiencing issues with your Wi-Fi adapter, try resetting it by following these steps:

1. Press and hold the power button for 30 seconds.

2. Release the power button and wait a few seconds.

3. Press the power button to turn your Surface Pro 4 back on.

4. Check if the Wi-Fi option is available.

If all else fails, try using an ethernet port or an iPhone hotspot to connect to the internet. You can also use an HDMI adapter and cable to connect your Surface Pro 4 to a display. Make sure you’re using the correct power adapter for your device.

Surface Pro 4 Wi-Fi Adapter not working

If your Surface Pro 4’s Wi-Fi adapter is not working, there are a few things you can try to troubleshoot and fix the issue. First, make sure your Wi-Fi is turned on by going to Settings > Network & Internet and toggling the switch to On. If that doesn’t work, try restarting your Surface Pro 4 and your Wi-Fi router. If the problem persists, you can try resetting your Wi-Fi adapter by going to Device Manager, finding your Wi-Fi adapter under Network Adapters, right-clicking on it, and selecting “Uninstall device.” Once it has been uninstalled, restart your Surface Pro 4 and the adapter should reinstall automatically. If none of these solutions work, you may need to consider using a different Wi-Fi option or connecting to the internet through the ethernet port using an adapter.

Wi-Fi Adapter issues on Surface Pro 4

If you’re experiencing Wi-Fi adapter issues on your Surface Pro 4, there are several troubleshooting steps you can try. First, make sure your Wi-Fi is turned on by selecting the Wi-Fi option in the taskbar. If that doesn’t work, try resetting your Wi-Fi adapter by going to Device Manager, right-clicking on your Wi-Fi adapter, and selecting “Uninstall device”. Then, restart your Surface Pro 4 and the adapter should reinstall automatically. If that doesn’t work, try updating your Wi-Fi adapter drivers. Go to Device Manager, right-click on your Wi-Fi adapter, select “Update driver”, and follow the prompts. You can also try using a USB Wi-Fi adapter, as the built-in adapter may be faulty. Finally, make sure your Surface Pro 4 is up to date with the latest updates and firmware.

How to fix Surface Pro 4 Wi-Fi Adapter issues

• Press Windows key + X.
• Click on Device Manager.
• Click on Network Adapters to expand the list.
• Right-click the wireless adapter and select Disable.
  
• Right-click the same adapter and select Enable.
• Restart your Surface Pro 4.
  

Update Wi-Fi Adapter Driver

• Press Windows key + X.
• Click on Device Manager.
• Click on Network Adapters to expand the list.
• Right-click the wireless adapter and select Update driver.
  
• Select Search automatically for updated driver software.
• Restart your Surface Pro 4.
  

Run Network Troubleshooter

• Press Windows key + I to open Settings.
• Click on Update & Security.
  
• Click on Troubleshoot.
• Click on Additional troubleshooters.
• Select Internet Connections then click on Run the troubleshooter.
• Follow the prompts to complete the troubleshooting process.
  

Reset Network Settings

• Press Windows key + I to open Settings.
• Click on Network & Internet.
  
• Click on Status.
• Click on Network reset.
• Click on Reset now.
• Restart your Surface Pro 4.
  

Check for Windows Updates

• Press Windows key + I to open Settings.
• Click on Update & Security.
  
• Click on Check for updates.
• Install any available updates.
• Restart your Surface Pro 4.
  

Common Surface Pro 4 Wi-Fi Adapter problems and solutions

Problem	Solution
Wi-Fi connection drops frequently	1. Check if your Surface Pro 4 is up to date with the latest updates. 2. Move closer to the wireless access point or router. 3. Restart your Surface Pro 4 and the wireless router. 4. Disable and enable Wi-Fi on your Surface Pro 4. 5. Update the Wi-Fi adapter driver from the Device Manager.
Unable to connect to Wi-Fi network	1. Check if the Wi-Fi router is turned on and broadcasting a signal. 2. Ensure that your Surface Pro 4 is within range of the wireless network. 3. Restart your Surface Pro 4 and the wireless router. 4. Re-enter the Wi-Fi network password on your Surface Pro 4. 5. Check if the Wi-Fi adapter is enabled in the Device Manager.
Slow Wi-Fi connection	1. Move closer to the wireless access point or router. 2. Restart your Surface Pro 4 and the wireless router. 3. Update the Wi-Fi adapter driver from the Device Manager. 4. Try connecting to a different Wi-Fi network to see if the issue persists. 5. Disable background applications that are using the network bandwidth.
Wi-Fi adapter not detected	1. Restart your Surface Pro 4 and check if the Wi-Fi adapter is detected. 2. Check if the Wi-Fi adapter is enabled in the Device Manager. 3. Check if the Wi-Fi adapter is disabled in the BIOS settings. 4. Perform a system restore to a previous date when the Wi-Fi adapter was working.