Having trouble with your email app closing unexpectedly? Check out these helpful fixes to troubleshoot the issue.
Reasons Why Your Email App Keeps Closing
If your email app keeps closing, it can be frustrating and disruptive to your workflow. There are several reasons why this might be happening.
One common reason is that the app has quit unexpectedly. This can happen on any device, whether you’re using an iPad, MacBook Pro, or an iPhone.
Another possible cause is that there is a conflict between the email app and another app on your device, such as Facebook or the Facebook app. This can happen on both iOS and Android phones.
If you’re using Apple Mail, there may be compatibility issues with certain email providers, such as Yahoo Mail or Gmail.
Finally, if you’re using an older operating system, such as Mac OS or an earlier version of iOS, this could also be the cause of your email app closing unexpectedly.
No matter the cause, there are several fixes you can try to troubleshoot the issue.
Updating Your Email App and Device
If your email app keeps closing or quitting unexpectedly, it might be time to update your email app and device.
iOS and Android: For iPhone and Android phone users, make sure you have the latest version of the email app. Check your App Store or Google Play Store for updates. You may also need to update your device’s operating system.
iPad: If you’re experiencing issues with your email app on your iPad, try updating the iOS software. Go to Settings > General > Software Update to check for updates.
Mac OS: If you’re using Apple Mail on your MacBook Pro or other Mac device, make sure you have the latest version of MacOS installed. You can check for updates by going to the Apple menu > System Preferences > Software Update.
Yahoo Mail, Gmail, and Google: If you’re using Yahoo Mail, Gmail, or Google as your email provider, make sure you have the latest version of the app or web browser. Check for updates in your App Store, Google Play Store, or web browser settings.
Facebook App: If you’re using the Facebook app to sign into your email, try signing in directly through your email app instead.
Updating your email app and device can often solve issues with your email app, so make sure to keep everything up to date.
Troubleshooting Your Email App
- Restart your email app
- Check if updates are available for your email app
- Clear the cache and data of your email app
- Make sure your internet connection is stable
- Disable any third-party apps that may be conflicting with your email app
- Check if your email app is compatible with your device’s operating system
- Uninstall and then reinstall your email app
- Contact customer support for your email app or device if the issue persists
Clearing Your Email App’s Cache and Data
Clearing your email app’s cache and data can help fix issues with the app quitting unexpectedly or not functioning properly.
On Android phones and tablets:
1. Go to Settings and select Apps & Notifications.
2. Find your email app and select Storage & Cache.
3. Tap Clear Cache and Clear Data.
On iPhones and iPads:
1. Go to Settings and select General.
2. Tap iPhone Storage or iPad Storage.
3. Find your email app and select it.
4. Tap Delete App and confirm.
5. Reinstall the app from the App Store.
On Mac OS:
1. Quit your email app.
2. Open Finder and select Go.
3. Hold down the Option key and select Library.
4. Find the folder named Caches and delete the folder for your email app.
5. Restart your email app.
Clearing your email app’s cache and data should resolve most issues. However, if the problem persists, you may need to consider updating the app, your operating system, or seeking further assistance from the app developer.
Restarting Your Device to Fix Email Issues
Sometimes, email apps can quit unexpectedly due to various reasons. If you’re experiencing this issue, try restarting your device first.
On an iPad, press and hold the power button until you see the slider appear. Drag the slider to turn off your iPad, then press and hold the power button again to turn it back on.
On a Mac OS, click the Apple menu, then click “Restart.”
If you’re using the Facebook app to access your emails, try logging out and logging back in. On a MacBook Pro, you can also try force-quitting your email app and reopening it.
Restarting your device can help clear any temporary glitches or conflicts that may be causing your email app to close. If the issue persists, try checking your internet connection, updating your operating system or email app, or contacting your email provider for further assistance.
Checking Your Internet Connection
One common reason why your email app keeps closing unexpectedly is a weak or unstable internet connection. To check if this is the issue, make sure your device is connected to a stable network.
If you’re on a mobile device like an iPhone or Android phone, try toggling your Wi-Fi on and off or switch to mobile data to see if that solves the problem. On iPad or MacBook Pro, check if your Wi-Fi is connected and working well.
If you’re on Mac OS, open your browser and try visiting a website like Google or Facebook to see if it loads quickly. If it doesn’t, then it could be an issue with your internet provider.
Keep in mind that if your email app is connected to a specific email account like Yahoo Mail, Gmail, or Apple Mail, make sure to check the settings for that account as well.
Disabling and Re-Enabling Your Email Accounts
- Step 1: Go to your device’s settings and select “Accounts.”
- Step 2: Choose the email account you want to disable and tap on it.
- Step 3: Scroll down and select “Remove Account” to disable the email account.
- Step 4: Restart your device.
- Step 5: Go back to “Accounts” in your device’s settings.
- Step 6: Tap on “Add Account.”
- Step 7: Choose the type of email account you want to re-enable.
- Step 8: Enter your login credentials and follow the prompts to set up your email account.
Trying Alternative Email Clients
If your email app keeps closing, it may be time to try a different email client. There are many options available, including Apple Mail, Yahoo Mail, Gmail, and Google’s Inbox. If you’re using an iPhone or iPad, you can also try the default email app that comes with iOS. For Android phone users, there are plenty of email clients available on the Google Play store.
Switching to a new email client may solve your problem, especially if the issue is specific to your current app. Some users have reported that the Facebook app can interfere with email apps on both iOS and Android devices, so it’s worth trying a different app if you’re experiencing issues.
If you’re using a Mac or MacBook Pro, you may want to try using the default Mail app on Mac OS. This app is built-in and often more reliable than third-party options. Whatever email client you choose, make sure to give it a fair chance before deciding if it’s the right one for you.
Fixing Email Issues on Mac
Firstly, try restarting your Mac and opening the Email app again. If the issue persists, try updating your Mac OS to the latest version.
Secondly, check if your Email app is up to date. If not, update the app to the latest version and see if the problem goes away.
Thirdly, if the issue is with a specific email account, try removing the account from the Email app and adding it back again.
Fourthly, clear out any old or unnecessary emails that may be taking up space in your inbox. This can help the app run more smoothly.
Fifthly, if none of the above fixes work, try uninstalling and reinstalling the Email app on your Mac.
By following these troubleshooting steps, you should be able to fix any Email issues on your Mac and avoid the frustration of the app quitting unexpectedly.
Preventing Gmail App from Crashing on Your Phone
- Clear cache and data: Sometimes, accumulated cache and data can cause the Gmail app to crash. Clear both from the app settings.
- Update the app: Make sure the Gmail app is updated to the latest version. Updates often include bug fixes that can prevent crashes.
- Restart your phone: A simple restart can fix many app-related issues, including crashes.
- Check for conflicting apps: Some apps may conflict with the Gmail app, causing it to crash. Uninstall any recently installed apps that may be causing the issue.
- Disable battery optimization: Battery optimization may restrict the Gmail app from running in the background, causing it to crash. Disable it from the phone settings.
- Remove and re-add the account: If the issue persists, remove the Gmail account from the app and re-add it. This can fix any syncing-related issues that may be causing crashes.
Jett Preston, a dedicated tech writer for helptechportal.com, specializes in mobile technology and IoT. With a background in Electrical Engineering and experience in the telecommunications industry, Jett’s content is informed by deep technical knowledge. When not writing about the latest tech trends, Jett loves to travel and capture stunning photographs using his smartphone.