If you’re facing issues with your Microsoft Surface Laptop turning on, you’re not alone. In this article, we’ll explore nine easy fixes that may help get your device up and running again.
Basic Troubleshooting Steps for a Microsoft Surface Laptop
If your Microsoft Surface Laptop won’t turn on, there could be several reasons why. Before you panic and assume the worst, it’s essential to try some basic troubleshooting steps to get your laptop back up and running.
First, check if your laptop is charged. If it’s not charging, try using a different charger or plugging it into a different outlet. If that doesn’t work, try resetting the laptop by holding down the power button for 30 seconds.
Check your keyboard and USB ports for any debris or damage that could be preventing the laptop from turning on. If your keyboard or backlit keyboard is not working, try using an external keyboard to see if that resolves the issue.
If your laptop still won’t turn on, try connecting it to an external monitor to see if you can see anything on the screen. If the screen is black, try restarting the laptop in Safe Mode.
Finally, if none of these steps work, you may need to take your laptop to a professional for further diagnosis and repair. Don’t panic; there are many simple fixes that could solve the problem, so be patient and try these basic troubleshooting steps first.
Checking the Charger and Accessories
One of the most common reasons why the Microsoft Surface Laptop won’t turn on is because it’s not charged. To check if this is the issue, plug in the charger and wait for a few minutes. Make sure that the charger is connected properly to both the laptop and the power outlet.
Another thing to check is the charger itself. Make sure that the charger is not damaged or frayed. If it is, it won’t be able to charge the laptop properly. Try using a different charger if you have one available.
If the charger is not the issue, check the USB ports and keyboard. Sometimes, these can cause problems with charging and power. If you’re using an external keyboard, try disconnecting it and using the laptop keyboard instead.
If you have a backlit keyboard, try turning it on to see if the laptop responds. Also, check if the Surface Keyboard is not working, as this can also cause the laptop to not turn on.
Finally, if none of these solutions work, it’s possible that the laptop itself is damaged. In this case, you may need to take it to a professional for repair or replacement. But before doing so, make sure to try all possible fixes to avoid unnecessary expenses.
Pro tip: If you’re using a Surface Book 2, Book 3, Go 2, Surface Studio, Laptop Studio, or Pro 8, make sure to check if the laptop is charging properly. A black screen may indicate that the laptop is not charging, and you may need to troubleshoot the charging issue.
Using Shortcut Keys to Wake Up the Laptop
One easy fix to try when your Microsoft Surface Laptop won’t turn on is to use shortcut keys to wake it up. This can be especially helpful if your device is in sleep mode and won’t wake up with a mouse or touchpad.
To use shortcut keys, simply press and hold the power button and the volume up button at the same time for at least 15 seconds. This should force your laptop to restart and hopefully resolve any issues preventing it from turning on.
If this doesn’t work, try checking your USB ports and charging cable to ensure everything is properly connected. It’s also worth checking your keyboard and backlit keyboard to make sure they’re functioning properly.
If you’re still experiencing issues, you may want to consider taking your device to a professional for further assistance. In the meantime, try some of the other easy fixes outlined in this article, including checking your Surface Keyboard and Laptop Keyboard, charging your device with a different charger, and troubleshooting a black screen.
Remember, the Microsoft Surface Laptop is a powerful device that can be prone to occasional glitches and issues. With a little patience and persistence, you can often resolve these issues quickly and get back to using your device as intended. And if you’re in the market for a new device, be sure to check out the latest offerings from Microsoft, including the Book 2, Book 3, Go 2, Surface Studio, Laptop Studio, and Pro 8.
Step 1: Press and hold the power button for 10-15 seconds to force a shutdown.
Step 2: Plug in the power adapter and wait for the battery charging indicator to light up.
Step 3: Press the power button to turn on the laptop.
Step 4: If the laptop still does not turn on, try booting into safe mode by pressing the power button and then immediately pressing the F8 key repeatedly until the Advanced Boot Options menu appears.
Step 5: From the Advanced Boot Options menu, select Safe Mode and press Enter.
Step 6: If the laptop boots into safe mode, try performing a system restore to a previous point in time when the laptop was working properly.
Step 7: If the laptop still does not turn on, try performing a system reset by pressing and holding the Volume Up button and the Power button for 15 seconds.
Step 8: If none of the above steps work, contact Microsoft support for further assistance.
Please note that this code is for informational purposes only and may not apply to all situations. It is always best to consult with a qualified technician or support professional for help with technical issues.
Performing a Soft Reset or Force Restart
Performing a soft reset or force restart is one of the easiest solutions you can try if your Microsoft Surface Laptop won’t turn on. To do a soft reset, press and hold the power button for 30 seconds, then release it and wait for a few seconds before turning it back on. This method works for most of the Surface devices, including Book 2, Book 3, Go 2, Surface Studio, and Laptop Studio.
If the soft reset doesn’t work, try doing a force restart. This method is helpful when your device’s screen is black, and it is not responding. To do a force restart, press and hold the power button and the volume up button for 15 seconds, then release both buttons and wait for a few seconds before turning it back on.
Before attempting any of these fixes, make sure that your device is charging properly and that there are no issues with the charger or the USB ports. Also, check if the surface keyboard or laptop keyboard is connected correctly and ensure that the backlit keyboard is turned on. Try these fixes before moving on to more complicated solutions like resetting or reinstalling your operating system.
If you are still facing issues with your Microsoft Surface Laptop, contact Microsoft support or take it to a professional technician. These methods also work for other Surface devices like Pro 8.
When to Contact Microsoft Technical Support
If you have tried all the easy fixes and your Microsoft Surface Laptop still won’t turn on, it may be time to contact Microsoft Technical Support.
Before contacting them, make sure you have details about the issue such as when it started, what you were doing before the issue occurred, and any error messages you encountered. This information will help the support team diagnose the problem quickly and efficiently.
You should also check if your device is still under warranty as this may affect the support options available to you.
If you have tried all the basic troubleshooting steps such as checking the charging cable, USB ports, and keyboard connections, and your device still won’t turn on, contacting Microsoft Technical Support is the next step.
Remember that Microsoft offers support for all their devices including the Surface Book 2, Surface Book 3, Surface Go 2, Surface Studio, Laptop Studio, Surface Pro 8 and more. They can help you with issues such as charging problems, black screen, not charging, surface keyboard not working, laptop keyboard issues, charger problems, and more.
Oscar Green is a knowledgeable technology writer for helptechportal.com, concentrating on software development and programming languages. With a degree in Software Engineering and experience as a full-stack developer, Oscar’s articles provide readers with valuable insights and practical tips. In his spare time, he enjoys mentoring new developers and contributing to open-source projects.